The Role:
The primary responsibility of an Integration Support Engineer is technical integration and support for our customer base, both directly and indirectly. In this role, you will be responsible for successfully installing, controlling, supporting, and monitoring all Dicom Systems technical projects.
You will perform configuration, support, administration, and clinical user training throughout the customer’s medical imaging enterprise and integrate with other information systems across multiple healthcare facilities. Your duties will span various customer IT environments and secure hybrid network architecture, including high latency, low bandwidth, complex priority routing management, DICOM, HL7, FHIR, RESTful services, and IHE cross-enterprise integration.
The Integration Support Engineer provides all direct and indirect support to Dicom Systems customers, including, but not limited to, cloud storage configuration and management and multi-vendor training on imaging device installation, configuration, management, and service. You will work with internal teams and Healthcare IT/informatics departments at medical facilities, large and small. All work is performed remotely.
A technical understanding of imaging informatics, DICOM, HL7, databases, clinical imaging workflows, networking, and Healthcare IT in general is required. The Integration Support Engineer must possess superb organizational skills, practical time management skills, be detail-oriented, and maintain meticulous documentation.
The successful candidate must have a solid command of the English language, be an effective verbal and written communicator, and be able to multitask.
The primary duties include, but are not limited to:
Develop proficiency in the company’s software solutions, solution methodologies, and core technologies.
Implement proprietary software to support DICOM, HL7, and medical image migrations.
Verify software modifications, changes, and enhancements and submit test results findings to software development.
Maintain and update internal databases, outlining all interactions throughout the project lifecycle.
Create process optimization improvements to enhance the department and its offerings.
Respond to customer inquiries quickly and maintain excellent customer service.
Conduct and participate in all teleconference calls
Monitor, maintain, and ensure your projects are progressing appropriately.
Reviewing and analyzing software and hardware needs for upcoming projects
Developing a comprehensive understanding of all services provided and being prepared to implement them at customer facilities
Maintenance of the monitoring systems for proactive monitoring
Participate in the help desk, answer support calls and emails, and provide 24/7 on-call support rotation for customers.
Create and implement plans for deploying new hardware and VM systems, such as VMware, Hyper-V, and Cloud environments. Work directly with software engineers to define and document an application’s deployment process.
Meticulously uphold HIPAA privacy and security regulations and company security policies while performing duties.
